Too Much Talking And Not Enough Action At TalkTalk
I recently attempted to make a complaint about support at Talk Talk. The recommended route via the web was to use a generic Contact form (which only works with some browsers). After squeezing my explanation into 300 characters which is reduculous and un supportive, I get this message:
“Oops, we can’t find that page, You can press the back button on your browser and try again. Or click on our site map to find the page you’re looking for.You can call us free on 0800 049 7802 if you need more help.”
The reason why I am complaining is because when I attempted to call it was a cock up and no one was helpful. Not that the web route was any better, I had no response to my first attempt. This attempt above doesn’t look too promising either.
I guess they are all too busy talking at TalkTalk to help customers out.
Life is challenging enough without organisations that have grown too large and are too inward focused. The worst large organisations are those that will argue that they are very customer focused when it is clear that they are not and will blindly carry on refusing to admit their failure to listen and support customers.
Filed under: Blog Thoughts
